Effective Date: July 24, 2024
At Tennis S, we strive to provide exceptional services and experiences for our users. This Refund Policy outlines the circumstances under which refunds may be issued and the terms that apply to each scenario.
1. General Refund Policy
- No Refunds for Completed Services: Once a coaching session, training program, or any service has been completed and delivered, refunds are not provided.
- Satisfaction Guarantee: We encourage users to review coach profiles, ratings, and reviews before booking to ensure satisfaction with the chosen service.
- Communication is Key: If you are unsatisfied with a service, we encourage you to communicate directly with the coach to resolve any issues.
2. Eligibility for Refunds
- Cancellations Before Service Begins: Refunds may be issued if the service is canceled by the player or coach before the session begins, provided that the cancellation is within the specified cancellation period.
- Coach-Initiated Cancellations: If a coach cancels a session after payment has been made, the player may choose to reschedule or request a full refund.
- Unfulfilled Services: If a service is not delivered as agreed, and both parties cannot resolve the issue, a refund may be considered after a thorough review by Tennis S.
3. Non-Refundable Scenarios
- Player Cancellations After Service Begins: If a player cancels a session after it has started or fails to attend a scheduled session, no refund will be provided.
- Satisfaction-Based Refund Requests: Refunds will not be issued based solely on dissatisfaction with the service, provided the service was delivered as described.
- Special Promotions: Services booked under special promotions, discounts, or packages are non-refundable.
4. Refund Process
- Requesting a Refund: To request a refund, players must submit a formal request within 48 hours of the scheduled session time. This request must include a detailed explanation of the issue.
- Review and Resolution: Refund requests will be reviewed by Tennis S within 7-10 business days. We may contact both the player and the coach to gather additional information before making a decision.
- Refund Approval: If a refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method.
5. Dispute Resolution
- Mediation Services: In cases of disputes between players and coaches, Tennis S may offer mediation services to help resolve the issue before escalating to a refund request.
- Final Decision: Tennis S’s decision on refund requests and disputes is final and binding.
6. Changes to This Policy
- Tennis S reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website, with the updated effective date.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at info@tenniss.com.